This paper provides practical guidelines for building an effective mobile Field Force Workflow Automation program across multiple departments. The business drivers for automating the field components are usually obvious. The technology is widely available to support field workers an...

It is obvious that the hardware side of technology for mobile applications has exploded in recent years. Although many new applications are technically feasible, the critical success factor is the user’s "gloves-on" acceptance. This requires software to effectively harness the too...