“Response Now” Service
Pacific Ozone Technology customers have access to a full range of support services, from custom product support documentation and resources for your OEM product, to field technical resources available for start up assistance, to technical support training. Armed with 15 years of OEM ozone applications development experience, the service team at Pacific Ozone Technology can help you choose and implement the support resources you’ll need to reduce missteps and misfires common in many new ozone product launches.
Field Service
Pacific Ozone Technology generators are engineered to perform flawlessly–but if difficulties arise, Response Now Field Service is only a phone call away. Our carefully trained technical staff is ready to be dispatched throughout the world to tackle your ozone problem quickly and efficiently. Years of on-site troubleshooting have prepared us for just about any application challenges, and we’ll stake our reputation on our ability to solve yours.
Product Support Service
Fast response with precise technical support has earned Pacific Ozone Technology a reputation our competitors envy. User friendly, concise product manuals and trouble-shooting guides are downloadable from our extensive support website. And from basic product inquiries to complex applications challenges, your technical contact or team can expect fast, friendly assistance via telephone, fax, or e-mail. From Monday through Friday, 8am to 5pm (PST) our comprehensive support network is available to help you meet your ozone objectives.
Pilot and Rental Systems
As every ozone application is unique, a thoughtful investigative approach is the foundation of successful project implementation. For pilot programs or other short-term requirements, Pacific Ozone Technology has a fleet of ozone generators (with outputs ranging from 5 g/hr - to 300 g/hr.) available for short-term or monthly rental. Rely on our experience and easy-to-install generators to help you properly launch your ozone application.
Installation Notes
Always employ proper unit installation and care in order to insure performance up to tested standards. Each generator is air-cooled and requires a clean, well-ventilated environment. Temperatures should remain between 40°F and 100°F (5°C and 38°C). Our ozone generators are designed for use in commercial and industrial applications. Each generator must meet high standards and pass rigorous testing before it is shipped to you. Contact Pacific Ozone Technology if you are unsure or require assistance.
Product Warranty
Pacific Ozone Technology warrants ozone generators to be free from defects in parts and workmanship for one year. This warranty covers all components under normal use and proper operation. See complete warranty information online or in your user manual.
Website Support
Our technical support website offers instant access to a vast library of ozone related information. We’ve complied 15 years of experience, our entire product line, and a world of ozone solutions in one user-friendly location.
You'll Find:
- On-line Product Manuals
- Trouble Shooting Guides
- Performance Curves per Model
- Application Schematics & Layout Drawings
- Complete Product Information
- Trouble Shooting
- Spare Parts Supply
- Repair Services
- Technical Training
- Service Training
- Process Review
We’ve built our reputation on impressive, reliable products and thorough product service. Pacific Ozone Technology is committed to resolving your ozone concerns as quickly and efficiently as possible. Our Technical Support Department is available to assist you Monday through Friday, 8am to 5pm, PST. Please contact us by phone, fax or e-mail with questions regarding ozone production, your application, or to learn more about the use of our products. We don’t just sell ozone generators; we provide support, share knowledge, and create solutions.
